Community Manager Joel Strangis (Talis Management Group) issued this advice today for residents who have problems or questions regarding Aqua North Carolina Inc’s sewer facilities.
SANITARY SEWER ODORS AND OTHER ISSUES
Aqua North Carolina Inc. owns and maintains the sewer facilities serving Governors Village. If you have a sewer problem Aqua asks that you contact them directly at 877-987-2782 (877 WTR-AQUA) or www.aquanorthcarolina.com.
If you are unsatisfied with the response from Aqua you can contact the Public Staff – Consumer Services Division of the North Carolina Utilities Commission. The “Public Staff” is the consumer advocacy division of the Commission. They can be contacted at (919) 733-9277 or toll free at 1-866-380-9816; or consumer.services at psncuc.nc.gov ; US mail: Public Staff- Consumer Services Division, 4326 Mail Service Center, Raleigh, NC 27699-4326.
All odor complaints should be reported both to Aqua and to the Public Staff. Thank you.
“A complaint is a gift.” Please help us serve you better. .
Joel Strangis, CMCA
Talis Management Group
(919) 878 -8787 x 237
jstrangis at talismgmt.com